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You are here : Reservations  >  Scheduling a Ride
Thursday , July , 27 2017
Scheduling-a-Ride

Advance reservations may be made Monday through Friday by calling dispatch at 692-2222 by 5:00PM the day before a ride is needed. Same day rides may be requested at a higher fare. Same day service cannot be provided after the local cab company daily service hours have began. Accessible transportation needs are an exception.

When scheduling your ride please provide the dispatcher with your first and last name, your appointment time, number of passengers, and your destination. BATA requires your pick-up time to be a half hour before your appointment. For example, if you have an appointment at 10:00AM then your scheduled pick up time would be 9:30AM.

Please do not schedule your rides for more than 30 days in advance. Passengers who require a regular ride (work, therapy, school, etc.) may create a standing reservation that can last up to a year. It is the rider’s responsibility to notify dispatch of changes or cancellations to a standing schedule.

If you are calling to arrange transportation and have never ridden with BATA before, you will need to provide your name, phone number, DOB and address before transportation can be provided. Please Note: If you need to schedule a ride or make changes to an existing ride, you must contact dispatch. Drivers cannot take ride information.

BATA provides transportation to all of Brookings County. Fares vary according to location. 

Travel outside of Brookings County can be arranged by calling dispatch at 692-2222. All out of County rides must be scheduled 48 hours in advance. Monday transportation must be scheduled by 12:00PM on Friday. All out of County transportation will be contingent on demand for service and conditions beyond BATA’s control. Please call dispatch to confirm your trip on your date of travel.

Travel outside of Brookings County can be arranged by calling dispatch at 692-2222. All out of County rides must be scheduled 48 hours in advance. Monday transportation must be scheduled by 12:00PM on Friday. All out of County transportation will be contingent on demand for service and conditions beyond BATA’s control. Please call dispatch to confirm your trip on your date of travel.

20 Minute Window: BATA makes every effort to arrive as close to the scheduled pick up time as possible. Due to demand of services, arrival times could vary. A 20 minute window has been established for everyone’s benefit. If the bus arrives early, please be waiting and ready to leave so BATA can stay on schedule for all of our passengers.

All passengers should anticipate arrival up to 10 minutes before or 10 minutes after their scheduled pickup time. Example: If you schedule a 9:00AM pickup, the bus may arrive as early as 8:50AM or as late as 9:10AM. Be prepared to leave at any time within this 20 minute window and schedule your rides accordingly.

5 Minute Rule: When the driver arrives, he or she will wait for 5 minutes before departing and listing the passenger as a ‘no show.’ We have this five minute rule to keep our buses on schedule and to get our riders to their destinations on time. If the bus has to go back for a passenger after he or she has been listed as a no show, the same day fare will apply.

If you’ve waited more than 10 minutes for your scheduled ride, please contact dispatch at 692-2222 for assistance. If you anticipate being late for your scheduled ride, please call dispatch at 692-2222 to see if we may be able to accommodate you at a later time for a same day fare.

For return trips, passengers may schedule a specific pick up time, or a ‘Will Call’ trip may be set up. A scheduled pick up requires the passenger to be ready at the set time. If the passenger is not ready, return by BATA would result in a higher fare. ‘Will Call; rides require the passenger to call dispatch for their return ride. ‘Will Call’ rides will be subject to wait time per service demand.

We make every effort to pick up our ‘Will Call’ passengers in a timely manner. If a bus does not arrive after 15 minutes please call the office at 692-2222 for assistance. Passengers will be transported to the destination scheduled with the dispatcher. Drivers will not make any unscheduled stops.

Passengers who are cancelling their ride should call in at least an hour prior to their scheduled pick up time. If there are repeated ‘no shows’ due to passengers not cancelling rides, refusal of service may apply.

BATA reserves the right to refuse service to any passenger who:

• is intoxicated or belligerent towards drivers or other passengers; 
• poses a safety or health threat to themselves or others; 
• has unreasonable personal hygiene, open wounds or highly contagious diseases; 
• transports pets without a designated carrier, other than service animals. Transportation of pets must be declared to dispatch at the time the ride is scheduled.